Privacy Policy
How do we protect customer data and privacy?
Your personal information submitted via this website will be used for the purposes specified in this privacy policy or relevant parts of the website. We may use your personal information to:
- Administer the website
- Personalize your browsing experience
- Enable your use of website services
- Send you purchased goods and supply purchased services
- Send statements, invoices, and collect payments
- Send general (non-marketing) communications
- Send email notifications you specifically request
- Offer discounts and vouchers through collected contact information and survey responses
- Notify contest winners and develop promotions and products
- Send updates about special offers, new products, newsletters, and exclusive promotions. You can opt out of these emails at any time.
- Provide third parties with statistical information about our users (this will not identify individual users)
- Handle enquiries and complaints about the website
Other Uses
- If you submit personal information for publication on our website, we will use it according to the license you grant us.
- We will not share your personal information with third parties for direct marketing without your express consent.
Security of Your Personal Information
- We take reasonable technical and organizational precautions to prevent loss, misuse, or alteration of your personal information.
- We store your personal information on secure (password and firewall-protected) servers.
- All electronic transactions are encrypted using SSL technology.
- Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
- You are responsible for keeping your password and user details confidential. We will not ask for your password (except when you log in to the website).
Frequently Asked Questions
If you have any questions that are not covered here, please contact our customer support desk.
Are your products 100% organic?
Some of our products are certified organic. These will be marked in the product descriptions and can be easily found by searching on our website.
Are your products cruelty-free?
Some of our products are certified cruelty-free. These will be marked in the product descriptions and can be easily found by searching on our website.
Are your products suitable for sensitive skin?
Yes, all our products are certified for sensitive skin.
How do you ensure the sustainability of your products?
- We prioritize the environment by understanding materials and methods to create sustainable products. We measure the impact of production, use, and disposal of each product.
- Our proprietary framework focuses on five aspects: Source, Method, Packaging, Life & Beyond, and Aesthetic.
- Source: 100% organic procurement.
- Method: 100% handmade using natural methods.
- Packaging: Plastic-free, recyclable, and compostable.
- Life & Beyond: Biodegradable, can be disposed of in a compost pit.
- Aesthetic: Designed for 100% usability.
How can I stay updated on new product releases and promotions?
- We frequently offer discounts and vouchers. By registering, you can receive updates about special offers and new products.
- We may collect contact information and survey responses to notify contest winners and develop promotions.
- Members receive occasional updates, newsletters, and exclusive promotions. You can choose to stop receiving these emails at any time.
